Re: [NSW] Indicator Board - Wrong Destination

["Dave Proctor" <thadocta@spambait.dingoblue.net.au>]

Chris Downs wrote in message ...
>It's a tragic fact of life that most people don't give a rats what their
>train looks like, although they do like it clean and prefer it to be
>air-conditioned.
>
>These passengers were told it was a Richmond train in concurrence with the
>platform indicators.  They had probably listened to the Richmond
>announcement 10 times.  A Lithgow announcement made in the same voice and
>tone does not draw their attention especially once the train has already
>stopped and the doors are open.
>
>The problem is numerous people had an hour added to their trip through what
>was really no fault of their own.  A clearly corrective platform AND
>on-train announcement was a minimum requirement for these people.  They get
>home an hour late, are pissed off with CityRail and probably wish to hell
>they could drive home.  A pretty sad way to erode the passenger base.
>
>No one's perfect but the two issues are the initial error should not be
>made, but if it is, all stops should be pulled to correct the error, by all
>affected staff, once the problem has occurred.

And they did correct the error, except the sheep did not listen to the
announcement that it was a Lithgow service. You cannot blame CityRail for
people not listening.

Dave