Re: [NSW] Indicator Board - Wrong Destination

["Chris Downs" <cvdowns@ozemail.com.au>]

It's a tragic fact of life that most people don't give a rats what their
train looks like, although they do like it clean and prefer it to be
air-conditioned.

These passengers were told it was a Richmond train in concurrence with the
platform indicators.  They had probably listened to the Richmond
announcement 10 times.  A Lithgow announcement made in the same voice and
tone does not draw their attention especially once the train has already
stopped and the doors are open.

The problem is numerous people had an hour added to their trip through what
was really no fault of their own.  A clearly corrective platform AND
on-train announcement was a minimum requirement for these people.  They get
home an hour late, are pissed off with CityRail and probably wish to hell
they could drive home.  A pretty sad way to erode the passenger base.

No one's perfect but the two issues are the initial error should not be
made, but if it is, all stops should be pulled to correct the error, by all
affected staff, once the problem has occurred.

Chris

Dan <dan@flex.com.au> wrote in message
883mk3$a7p$1@the-fly.zip.com.au">news:883mk3$a7p$1@the-fly.zip.com.au...
>
> David Johnson <trainman@ozemail.com.au> wrote in message
> 38A559FE.8EAD4756@ozemail.com.au">news:38A559FE.8EAD4756@ozemail.com.au...
> > That shoots your argument down again.  If "Some people rely on
> announcements,
> > not train looks" then why did they join a special train when
announcements
> told
> > them not to?  The answer is that some people are just stupid, and others
> ignore
> > the announcements and indicators, but blame someone else when they are
> > overcarried.
>
> ** I agree. Some people who never pay attention should blame themselves -
> not the messenger. I heard some passengers arguing with the Station
> Assistants after they missed the train or arguing with the guards when
they
> are in the wrong train.
>
> Cheers.
> ---------------------------------------
> Danny Mok
> dan@flex.com.au
> FordGhia's Railway & Transport Page
> http://homepages.ihug.com.au/~phil05
>
>