Re: MET/Hillside madness

[Mick <banjunkmail.mzs@eastwood.apana.org.au>]

Daniel Bowen wrote:
> 
> paul@xenu.ee.mu.oz.au (Paul Dwerryhouse) wrote:
> >So who do we write to, to get some sort of action taken on this, where we'll
> >actually be taken seriously?
> 
> It's been a few years, but the last time I wrote to them about overcrowding,
> I got a phone call a few days later, and had a fairly sensible conversation
> about why it was happening, and when it would stop. Look in the phone book
> under Public Transport Corporation, include a work number, and make the
> letter polite and clear about your points.
> 
> Try it, let us know how you go.
> 
> There also used to be a 1800 customer comments line... is that still around?
> 
> Daniel (the other DB in this newsgroup)
> --
> Daniel Bowen, Melbourne Australia.
> Remove the spam bait to email me personally...

I got sick of trying the 1800 number ages ago - I've got better things
to do
than sit on hold for more than half an hour at a time.

What we need is the proper snail mail address to send
complaints/suggestions
to - something along the lines of "Operations manager" or something
similar -
someone who is in a position to act on *feasible* suggestions for
changes to
timetables & train consists.

On the other hand, I've always got thru to the Metcard line without any
delays
- maybe the Met should hire the Metcard staff to man their "customer
support"
line if (when?) Metcard gets scrapped by private operators. :-)

Mick.