Re: Hehe It got better!!

["tony bailey" <mercuryworldtvl@one.net.au>]

re: Ansett

Why compare Ansett to Cityrail?

But if you must-

Try travelling by domestic airline first and than post -

Domestic air passengers are, on The whole,  herded like sheep, keep badly
informed about what is going on, often have late running services and, for
some strange reason, seldom complain!

I can cite you many instance of extremely poor service form both of the
domestic carriers and several cases of having to resort to threatening to
report people because of poor service standards - which sometimes produces a
result.

Of course, you get people from both ends of the spectrum, so that you also
get some individual examples of very good service.

The Domestic carriers are far more concerned about cutting costs at the
moment rather than supplying service.

If you want to see where our domestic air services are heading - go to the
USA and try domestic services there - on the whole they are the pits!

Tony Bailey


Iconoclast says ... wrote in message
<948489798.363931@terra.ultra.net.au>...
>I don't travel by Ansett, but suspect they take a different view, ie if the
>paying customers complain, don't lecture them about how difficult
>maintenance is, and how lucky they are that so few planes crash, and how
>crowded some airports are, and how customers should shut up and like it.
>They actually analyse the problems and try to solve them. And then business
>increases, and the organisation can afford decent wages and conditions for
>employees.
>
>We live in an era where if you tell people to "like it or lump it", you
will
>be left looking rather sad, lonely and poor.
>
>Icon.
>