Re: Bad attitude

[David Johnson <trainman@ozemail.com.au>]

Garry Hoddinett wrote:

> I was waiting for a train at North Sydney Station yesterday and trains were
> running late and possibly out of order.  The station indicator stated that
> the next train was a St Leonards, Chatswood all to Berowra service but when
> the train came it's indicator proclaimed Hornsby.  I asked the driver were
> he was going to and he replied "all to Chatswood, Gordon and all to
> Hornsby".  I pointed out to him that this was not what the station
> indicators are saying and could he let his passengers know (either directly,
> or through the guard or via the station staff).  "Not my job, not my
> problem - its the guards job" was his reply.  So CityRail's customers can be
> inconvenienced by a mistake when the driver had an opportunity to rectify
> it - great customer service!  As someone said to me later its attitudes like
> that that give an organization a bad name.  Fortunately the guard was up to
> her job and notified the trains passengers.

"Passengers are not to talk to the driver.  Guards will give any information."
That is the sticker on the driver's door.  At least he answered your first
question.


--
David Johnson
trainman@ozemail.com.au
http://www.ozemail.com.au/~trainman/
------------------------------------
These comments are made in a private
capacity and do not represent the
official view of State Rail.
C.O.W.S. Page 11.