Re: [NSW] Great Service City Rail

["Eric Cartman" <erk_cartman@yahoo.com>]

I notice that TransAdelaide was not mentioned..............

This can come down several things (why no complaints heard for CityTrain and
TransPerth)

* Attitude of the customer - I've noticed that people on the whole are more
relaxed in Perth, Brisbane and even (whispers) Melbourne. This could apply
to the staff as well (who of course are human). If people (staff and
customer alike) keep hearing about bad things (I'm looking in the
Terrorgraph's direction here), people tend to look for more for the problems
and see lass of the good stuff.

* Size of the systems - TransPerth's system (especially, but to a less
extent CityTrain) is smaller, newer and has less patronage. This will lead
to less complaints. The greater CityRail area combined with HS/BS (Mel)
would be bigger than the rest of the systems combined in Australia and this
is sometimes forgotten. Also (especially Perth), there are less routes and
less places for things to go wrong (so they don't).

* Geographically, WA is far away from the east coast (derr) and I have
noticed that while in Perth,  events on the East Coast were rarely reported
in any detail (and vice versa while in Sydney).

There are lots more but these are the main ones. For the record, I have
travelled extensively on all the non Sydney systems and found no major
problems



--
Eric
http://www.erk.au.com
James C. <james_ccj@my-deja.com> wrote in message
8egud2$t3a$1@nnrp1.deja.com">news:8egud2$t3a$1@nnrp1.deja.com...
| In article <390adfd4$0$27499@news01.syd.optusnet.com.au>,
|   "Hubert Lam" <hubert@imap4.com> wrote:
| > because of two possibilities:
| >
| > 1. The Victorian rail system is so perfect they're sitting back
| laughing at New South Welshmen
| > complain and whinge to CityRail employees that participate in this NG
| No, it ain't perfect, just before the privatisation we experienced
| similar problems like what Cityrail patrons experiencing now. We no
| longer had those problems these days but there are rooms for
| improvement still....I wouldn't say our system is "perfect". I think
| sometimes given an example from interstate system(Melbourne, Brisbane)
| can be misinterpret as "hijack".
|
| > OR
| >
| > 2. The Victorian rail system is so unacceptable, with service
| levels "worse" than what we have up
| > north, that they're writing letters to Bayside and Hillside
| management and in those letters praising
| > what a god job their NSW counterpart (CityRail) is doing and hence
| couldn't find time and effort to
| > hijack [NSW] threads to [VIC]
| This is not true either. I'm "satisfy" with our system, Hillside did a
| good job from my point of view, I have little or no complaints.
|
| > "Owen Cook" <rcook@pcug.org.au> wrote in message
| bemlgs0hbtl40r144ng32o5ainlhc9b2tu@4ax.com">news:bemlgs0hbtl40r144ng32o5ainlhc9b2tu@4ax.com...
| > > On Sat, 29 Apr 2000 18:58:07 +1000, David Johnson
| > > <trainman@ozemail.com.au> wrote:
| > >
| > > >I am not defending my employer.  All my comments are personal.  I
| defend
| > > >myself.  I cannot speak for others
| > >
| > > This is message No 23 in this thread off my server, and so far
| there is
| > > no sign of it being hi-jacked to Victoria.
| > >
| > > What's wrong with you Victorians!!!!
| I felt tired of reading depressing messages, if I see heading such
| as "derail", "delay", "cancellation" or "accidents" I just ignore it.
|
| Well if you really wanna see some hijack:
|
| I think Transperth and Citytrain maybe close to "perfect", so far I
| rarely (actually never) saw any complaint from Citytrain or Transperth
| users.
| --
| Cheers
|
| James
|
|
| Sent via Deja.com http://www.deja.com/
| Before you buy.