Re: Great Service City Rail

[David Johnson <trainman@ozemail.com.au>]

Keith wrote:

> I have just read your comments (copy below). If you had waited a short while
> before firing off a reply in defence of your employer and colleagues, you
> would have read for yourself other examples of the moronic behaviour I and
> others are referring to.

I am not defending my employer.  All my comments are personal.  I defend
myself.  I cannot speak for others.

> It seems that the whole of City Rail is hell bent on defending itself and
> does not accept criticism very well.

I will not accept being called a moron, when I have done nothing moronic to
deserve such a title.

> When we complain, all you people can do is blame someone else for the
> problem, deny any responsibility, hand over a complaint form, go on the
> defensive or hide behind a rule, but no time does any one take the imitative
> and try and sort out the problem in a responsible way or make a real effort
> to keep passengers informed.  It would appear that this practise  is
> "policy", as it is practiced from the most senior levels of management right
> down to the front line staff.

I blame someone else, because if my train runs late, it is always someone else's
fault.  I brought a train into town yesterday and was on time all the way from
Campbelltown to Illawarra Junction (Redfern).  I sat there for 7 minutes while
three (late) trains overtook me.  After one minute, I had called the signal box
to find out the extent of the delay, which I passed on to the Guard, who
informed the passengers.

> Most orginisations are able to learn and grow from their mistakes, City Rail
> just defends them and  throws on a new coat of paint and increases the
> fares!

Most organisations can make funds available to fix problems.  CityRail's funding
comes from the government.  The best way to improve services on the Richmond
line would be to lobby the local MP, who may be able to increase funding at a
government level.

> David, if there were a few more employees with your level commitment to
> service then comments such as mine would not be necessary.  Its my guess is
> that no one from City Rail management (at any level) will have taken the
> time to read the comments posted to this NG or even attempted to contact me
> or others regarding our concerns.  A copy of my original email was sent to
> CR and guess what, no reply!

CityRail management reads all pertinent messages posted on this forum.  I know
that evrything I type will be read by my bosses.  This is why, as per the Code
Of Workplace Standards, I need to state that all opinions are personal.  Rest
assured that your comments have been read.  I wouldn't expect a response though.




--
David Johnson
trainman@ozemail.com.au
http://www.ozemail.com.au/~trainman/
------------------------------------
These comments are made in a private
capacity and do not represent the
official view of State Rail.
C.O.W.S. Page 11.