Re: Great Service City Rail

["Keith" <K_Walters@email.com>]

Have you passed on your comments to Management (I have) and are they
listening to you?
Keith

Jane Campbell <janecampbell@optusnet.com.au> wrote in message
390941fe$0$27502@news01.syd.optusnet.com.au">news:390941fe$0$27502@news01.syd.optusnet.com.au...
Oh yeah, sorry and the other thing I was going to say was.....Please please
please complain to management.  The only way that anything is going to ever
be done is if they are pressured into facing the problems as they stand and
making change for the better.  The public have the power to do that.

Regards

Jane

These comments are made in a private capacity and do not represent the views
of Cityrail.





Keith <K_Walters@email.com> wrote in message
3908347d@pink.one.net.au">news:3908347d@pink.one.net.au...
> Good one City Rail, you have managed to stuff up 5:47pm to Richmond 2 days
> running.  Both services were late leaving Town Hall and...
>
> On Wednesday the service was changed to an all stations to Blacktown
> somewhere between Central and Strathfield. Pity the passengers were not
> told. Whatever happened to the Richmond service is anyone's guess, even
the
> station staff were clueless on this one.
>
> Tonight, Thursday, the service (I use the term service loosely) was
> terminated at Mulgrave due to a "signal failure" at Clarendon.  After
> waiting a while with no announcements, buses arrived to take us the rest
of
> the way. Once again City Rail staff were left clueless except for
> instructions to terminate the service at Mulgrave and await further
> instructions.
>
> You morons at City Rail seem to think that you can treat your customers
like
> mindless idiots and keep us paying passengers in the dark and when it
suits
> you, off load us at any station of your choosing, change the service
> destinations and expect us to accept it as part of the service.
>
> Even companies such as Telstra are now committed to giving "service
> guarantees" where we, the customer, gets a refund for poor service.  The
> best City Rail can do is "...apologise for any inconvenience caused"  When
> will you learn that a coat of paint and few extra lights is not improving
> the service.
>
> How about giving the Richmond line passengers a fair go  for once!
>
>