Great Service City Rail

["Keith" <K_Walters@email.com>]

Good one City Rail, you have managed to stuff up 5:47pm to Richmond 2 days
running.  Both services were late leaving Town Hall and...

On Wednesday the service was changed to an all stations to Blacktown
somewhere between Central and Strathfield. Pity the passengers were not
told. Whatever happened to the Richmond service is anyone's guess, even the
station staff were clueless on this one.

Tonight, Thursday, the service (I use the term service loosely) was
terminated at Mulgrave due to a "signal failure" at Clarendon.  After
waiting a while with no announcements, buses arrived to take us the rest of
the way. Once again City Rail staff were left clueless except for
instructions to terminate the service at Mulgrave and await further
instructions.

You morons at City Rail seem to think that you can treat your customers like
mindless idiots and keep us paying passengers in the dark and when it suits
you, off load us at any station of your choosing, change the service
destinations and expect us to accept it as part of the service.

Even companies such as Telstra are now committed to giving "service
guarantees" where we, the customer, gets a refund for poor service.  The
best City Rail can do is "...apologise for any inconvenience caused"  When
will you learn that a coat of paint and few extra lights is not improving
the service.

How about giving the Richmond line passengers a fair go  for once!