Re: Great Service City Rail

["Peter R K" <peterrk@yahoo.com>]

This posting sure got some people fired up. The problem with lack of service
is really from the top down. No-one wants to be responsible any more.

Once upon a time it was the Minister or Department Head or in the case of
Railways the Commissioner. You only have to look at what happens now when
there is a derailment or some other major problem. Everyone blames someone
else - Minister of Transport, Department of Transport, State Rail, City
Rail, Countrylink, Freight Rail, Rail Services Austrailia, Rail Access
Corporation, Argus Communications, Rail Training Australia, numerous private
contractors, and there are no doubt some I have left out.

Unfortunately, the frontline staff - be they on the station or a train -
take the brunt of the hostilities, but that is the way the system is meant
to work.

-----------------------------
Peter
"Chaos, panic, disorder - my work here is done."
Sydney - City of the New Millennium and home of the 2000 Olympics

Keith <K_Walters@email.com> wrote in message
3908347d@pink.one.net.au">news:3908347d@pink.one.net.au...
> Good one City Rail, you have managed to stuff up 5:47pm to Richmond 2 days
> running.  Both services were late leaving Town Hall and...
>
> On Wednesday the service was changed to an all stations to Blacktown
> somewhere between Central and Strathfield. Pity the passengers were not
> told. Whatever happened to the Richmond service is anyone's guess, even
the
> station staff were clueless on this one.
>
> Tonight, Thursday, the service (I use the term service loosely) was
> terminated at Mulgrave due to a "signal failure" at Clarendon.  After
> waiting a while with no announcements, buses arrived to take us the rest
of
> the way. Once again City Rail staff were left clueless except for
> instructions to terminate the service at Mulgrave and await further
> instructions.
>
> You morons at City Rail seem to think that you can treat your customers
like
> mindless idiots and keep us paying passengers in the dark and when it
suits
> you, off load us at any station of your choosing, change the service
> destinations and expect us to accept it as part of the service.
>
> Even companies such as Telstra are now committed to giving "service
> guarantees" where we, the customer, gets a refund for poor service.  The
> best City Rail can do is "...apologise for any inconvenience caused"  When
> will you learn that a coat of paint and few extra lights is not improving
> the service.
>
> How about giving the Richmond line passengers a fair go  for once!
>
>