Re: Great Service City Rail

["Paul McCabe" <pmccabe@dingoblue.net.au>]

You will often find that people who tell off the "front line" staff of any
organisation rarely notify management or the powers that be.  Instead, they
will go around big-noting themselves, telling their mates and relatives how
they "stuck it to CityRail".  Neither of theise actions bring improvement of
course.

People who complain like
Jane Campbell <janecampbell@optusnet.com.au> wrote in message
390941fe$0$27502@news01.syd.optusnet.com.au">news:390941fe$0$27502@news01.syd.optusnet.com.au...
> Oh yeah, sorry and the other thing I was going to say was.....Please
please
> please complain to management.  The only way that anything is going to
ever
> be done is if they are pressured into facing the problems as they stand
and
> making change for the better.  The public have the power to do that.
>
> Regards
>
> Jane
>
> These comments are made in a private capacity and do not represent the
views
> of Cityrail.
>
>
>
>
>
> Keith <K_Walters@email.com> wrote in message
> 3908347d@pink.one.net.au">news:3908347d@pink.one.net.au...
> > Good one City Rail, you have managed to stuff up 5:47pm to Richmond 2
days
> > running.  Both services were late leaving Town Hall and...
> >
> > On Wednesday the service was changed to an all stations to Blacktown
> > somewhere between Central and Strathfield. Pity the passengers were not
> > told. Whatever happened to the Richmond service is anyone's guess, even
> the
> > station staff were clueless on this one.
> >
> > Tonight, Thursday, the service (I use the term service loosely) was
> > terminated at Mulgrave due to a "signal failure" at Clarendon.  After
> > waiting a while with no announcements, buses arrived to take us the rest
> of
> > the way. Once again City Rail staff were left clueless except for
> > instructions to terminate the service at Mulgrave and await further
> > instructions.
> >
> > You morons at City Rail seem to think that you can treat your customers
> like
> > mindless idiots and keep us paying passengers in the dark and when it
> suits
> > you, off load us at any station of your choosing, change the service
> > destinations and expect us to accept it as part of the service.
> >
> > Even companies such as Telstra are now committed to giving "service
> > guarantees" where we, the customer, gets a refund for poor service.  The
> > best City Rail can do is "...apologise for any inconvenience caused"
When
> > will you learn that a coat of paint and few extra lights is not
improving
> > the service.
> >
> > How about giving the Richmond line passengers a fair go  for once!
> >
> >
>
>