Re: Boo Hiss to Hillside

[Railvic <railvic@primus.com.au>]

Morphett wrote:

> [snip]
>
> It seems that Hillside  don't have a "procedure" for ssomething like
> this.    I have  been caught several times over the years, and things
> have not improved, with staff not knowing what they should do, and
> mis-information coming from the top.   (ie..wait outside the station
> for the bus that will be here soon......three hours...)

Beside obtaining replacement buses, what else can railways do when event like this
happened, especially during peak hour.  Also if you're a station staff, what would you
tell your customer - "Wait outside the station for the bus that will be here in ... three
hours"?  Just remember, when obtaining buses during peak hour, it is vertually impossible
as majority of them will be making their regular runs.   I don't think it is fair to drag
some buses from their regular services (by mean of cancellation), so train customers can
travel from A to B.  How would you feel, if your bus is cancelled because it is doing
train replacement service and you have to wait another hour or so for the next one?

Railvic