Re: Countrylink website.

["MattyQ" <matticue@corplink.com.au>]

David Bennetts wrote in message <370d4f58.0@newshost.pcug.org.au>...
< snip ...........there are a number of quite friendly Countrylink staff
>who display a good attitude to their passengers, and would quite likely
>survive privatisation.

Very true. Leaving Brisbane, the PSS on the M/bah - Sydney XPT was very
friendly and helpful. However, by the time I awoke in the morning, PSS Nice
was relieved by PSS Gestapo.

> I know of one or two with an ''attitude" problem,
>but given the quality of some of the passengers they have to deal with, it
>isn't all that surprising.  If you treat the crew as reasonable human
>beings, usually they respond well.

Then why is it that I always seem to get the bad attitude types. I have
travelled numerous times with Countrylink and I can only recall two
occassions where the on board were friendly. It's getting beyond a joke. If
the law of averages were to prevail, I'd say the correct statement would be
" I know of one or two WITHOUT an 'attitude' problem".

As far as a passengers treatment of on board staff, I personally would not
treat anyone, staff or otherwise, in a way I would not expect to be treated.
If a passenger treats a PSS like shit, they should be prepared to receive
bad service, although, any passenger attendant worth their brass should grin
and bear it, outright troublemakers aside. Thats the way I was taught. Take
their guff and always smile back.

This still does not explain why, despite my absolute courtesy to the on
board staff, I still get appalling service.

  Whilst they could improve,  I don't
>think Countrylink staff are any worse than Amtrak or the former Britrail
>IMHO

Interesting that you did not make comparisons to WCR, VLP, QR or GSR.

Regards

Matt Smith
Brisbane, Queensland
Reply to matticue@hotmail.com

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