[Vic] Connex Late Trains {was: [vic - all?] Late trains}

["Johann Fan" <jyf-x@optusnet.com.au>]

Hi

There was a message on the Connex website that apologised to
Hurstbridge/Epping customers Tuesday evening as there was a points failure
at Clifton Hill. It said delays of up to 40 minutes (so in a sense, you were
lucky! =)

The message has now been removed!

cheers
Johann


OgO <quentisl@leaves.qjc.cjb.net> wrote in message
Xns9079C5EB3ACE5ogo1mynxwowaustcom@203.109.250.24">news:Xns9079C5EB3ACE5ogo1mynxwowaustcom@203.109.250.24...
> Hi all,
>
> After the absolutely disgraceful performance of Connex over the past
> couple of days:
>
> Tues:
> 7.26am preston - city cancelled
> 7.43am running 15 mins late - too crowded to get on a preston
> 7.57am running 13 mins late, squeezed on
>
> 8:44am FSS - lilydale (or belgrave - I was going to glenferrie) 6 mins
> late (at least the trains met at FSS so I got a smooth changeover)
>
> Wed:
>
> 10.54am Ringwood - city running 18 mins late
>
> didn't notice the other couple trains I caught, but not *too* late...
>
> Anyway, I notice that there was no explaination for any of this,
> passengers just felt left out in the cold (literaly) - the only
> announcement was that the 7.26 wasn't running and the next train was the
> 7.43 - then that the next train would be the 7.57 when the 7.43 finally
> arrived - information that could have been obtained from the speaking
> timetable...
>
> There was not even an announcement saying that the trains were running
> late, although in my experience these announcements are generally made 5-
> 10 mins after the train is due, thus rendering useless the fact that it
> *is* running late, hopefully they'll at least tell you how late.
>
> Is there any reason that those with microphones refuse to inform customers
> of what is going on?  Is it just that they don't care, and can't be
> bothered finding out?
>
> I recall being on a train a couple of months ago where within 30 seconds
> of stopping between stations was informed by the driver that there was a
> signal problem up ahead and we would be delayed by approximately 15 mins,
> he then went on to give us regular updates of his exchanges with the
> controllers and such as to how long it would be before we were on our way.
>
> It was amazing how much better this made everyone feel, because while
> there was nothing to be done but wait, at least we knew what was going on
> and felt like we were being told things and not just kept in the dark.
>
> Perhaps some of the station staff could learn something from this driver.
> such as telling customers where the train is going is something that
> should be done while the train is at the station with the doors open - and
> not as it's pulling out of the platform, something I see happen at FSS on
> a regular basis.
>
> Ahh that's better, nothing like a good rant every now and then :)
>
> Regards
>
> OgO.
> --
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