Re: [Vic] Connex Late Trains {was: [vic - all?] Late trains}

[Marvin The Martian <choochoo@spin.net.au>]

Thats something Shittyrail would never do in Sydney.

Johann Fan wrote:

> Hi
>
> There was a message on the Connex website that apologised to
> Hurstbridge/Epping customers Tuesday evening as there was a points failure
> at Clifton Hill. It said delays of up to 40 minutes (so in a sense, you were
> lucky! =)
>
> The message has now been removed!
>
> cheers
> Johann
>
> OgO <quentisl@leaves.qjc.cjb.net> wrote in message
> Xns9079C5EB3ACE5ogo1mynxwowaustcom@203.109.250.24">news:Xns9079C5EB3ACE5ogo1mynxwowaustcom@203.109.250.24...
> > Hi all,
> >
> > After the absolutely disgraceful performance of Connex over the past
> > couple of days:
> >
> > Tues:
> > 7.26am preston - city cancelled
> > 7.43am running 15 mins late - too crowded to get on a preston
> > 7.57am running 13 mins late, squeezed on
> >
> > 8:44am FSS - lilydale (or belgrave - I was going to glenferrie) 6 mins
> > late (at least the trains met at FSS so I got a smooth changeover)
> >
> > Wed:
> >
> > 10.54am Ringwood - city running 18 mins late
> >
> > didn't notice the other couple trains I caught, but not *too* late...
> >
> > Anyway, I notice that there was no explaination for any of this,
> > passengers just felt left out in the cold (literaly) - the only
> > announcement was that the 7.26 wasn't running and the next train was the
> > 7.43 - then that the next train would be the 7.57 when the 7.43 finally
> > arrived - information that could have been obtained from the speaking
> > timetable...
> >
> > There was not even an announcement saying that the trains were running
> > late, although in my experience these announcements are generally made 5-
> > 10 mins after the train is due, thus rendering useless the fact that it
> > *is* running late, hopefully they'll at least tell you how late.
> >
> > Is there any reason that those with microphones refuse to inform customers
> > of what is going on?  Is it just that they don't care, and can't be
> > bothered finding out?
> >
> > I recall being on a train a couple of months ago where within 30 seconds
> > of stopping between stations was informed by the driver that there was a
> > signal problem up ahead and we would be delayed by approximately 15 mins,
> > he then went on to give us regular updates of his exchanges with the
> > controllers and such as to how long it would be before we were on our way.
> >
> > It was amazing how much better this made everyone feel, because while
> > there was nothing to be done but wait, at least we knew what was going on
> > and felt like we were being told things and not just kept in the dark.
> >
> > Perhaps some of the station staff could learn something from this driver.
> > such as telling customers where the train is going is something that
> > should be done while the train is at the station with the doors open - and
> > not as it's pulling out of the platform, something I see happen at FSS on
> > a regular basis.
> >
> > Ahh that's better, nothing like a good rant every now and then :)
> >
> > Regards
> >
> > OgO.
> > --
> > My Win9x Cursors: http://qjc.cjb.net/cursors.html
> > Please don't send me junk leaves! (take them out before replying).
> >
> > No Silicon Heaven?  But where do all the calculators go? - Kryten.