Re: Bad attitude

[Michael Kurkowski <mk@netstra.com.au>]

Jack said in message <OKUh4.14$rS2.1570@nsw.nnrp.telstra.net>, I
therefore quote: 

>
>AFAIK the drivers position is not a customer relations position.... 
>that is one of the reasons they have guards and station staff, customer
>relations... --
>Cheers
>Jack

But is it honestly that hard for a driver to pick up a 
microphone/handset/whatever and pass a simple message onto the guard like 
"check the pids, a passenger has reported it wrong" or something? Surely it 
can't be THAT hard that the driver is compelled to say no?

No wonder cityrail is the mess that it is now. Do you hear of these 
problems with other organisations? I feel quite safe to say, that I can 
board a Bayside train in the morning, for it to get me into the city 
ontime, to change to my connecting Hillside service. In the 20 months that 
I have been doing this there have only been a handful of missed 
connections, and admittedly, these were prior to privatisation believe it 
or not! I am not a big fan of privatisation, but it is inevitable to say 
that it has improved services.

Is it just a case of management's head in the dirt, or do they really not 
care about what's happening to their railway? If I was in their position, I 
would be devastated. Customer service is not all that hard.

Regards
Michael.

-- 
Michael Kurkowski
Email: mk@netstra.com.au
Website: http://www.netstra.com.au/~mk
ICQ: 1459118
Telephone: 0416-044-124

What is the point of having quotes at the end of your .sig?