Re: Countrylink GM Sacked

[Michael <mk@netstra.com.au>]

Dave Proctor said on 10-Nov-1999 in <80bbih$91p$1@news1.mpx.com.au>:

>Yeah - the staff hate it. But why did the GM have to go? Why not the IT
>idjuts who designed it?

Probably because he would have been one of the people to have the final say 
on the matter ("make or break"). A person of such position, should do 
everything in their customers interests. This should include keeping 
customers informed on such issues as timetable changes BEFORE the day they 
turn up to Strathfield only to find their train went through Bankstown or 
wherever 15 minutes earlier, due to trackwork that has been planned for 
months.

Do you go to Safeway, to do the shopping, fill up your trolley, and get to 
the checkout only to find that their computer system is supposedly down, 
and you have to go to a Safeway 5 suburbs away, and turn up to that one to 
find that it closed an hour ago?

If the XPTrash can't keep it's timetable, fix the timetable or fix the 
XPTrash, don't make customers put up with un-called for delays.

Regards
Michael
(An occasional Countrylink user).

-- 
Michael Kurkowski
Ph: 0416-044-124
Web: http://www.netstra.com.au/~mk (UPDATED)

"The cheque's in the mail..."

The comments above are purely my opinion only.