Re: Country(link?) - try walking instead

["Switched On" <yaropolk@hotmail.com>]

Thommo <mjthom@hdc.com.au> wrote in message
news:uQVR3.14$8N2.715@vic.nntp.telstra.net...
> Isn't this just typical in the world we live in, we can all point the
finger
> at one another and relieve our frustration's, but  the finger should be
> pointed at the real issue of cost cutting and treating us "the people" as
> fictitious micro chips, we'll all have one embedded in us soon. (Here pass
> your head through the phone scanner press 1 to scan, press 2 for bookings
> Press 15---- sorry sir you have reached the wrong department, you know
what
> I mean. )These bloody profit driven multi-national  companys and
governments
> want to have a good hard look at themselves and come back to reality
instead
> of trying to replicate us as machines. Its all very well to make profits
but
> when they are in there in their extremes and cutbacks still continue start
> chopping "from the top" and give the real workers back their jobs on the
> coalface.

Unfortunately, if you don't make a profit in some way, even if your "client"
is the government who is paying you to deliver a community service of some
kind, then your organization is seriously in the poo. It's not political,
it's just reality.

In the case of this thread, CountryLink is trying to deliver a level of
service which is less than what it should be (for whatever reasons.)
Regardless of if it's anyone's fault or not, the simple fact is that if they
want to survive, they have to lift their game, otherwise they're in line for
the wooden spoon.

That doesn't mean their staff have to be machines (quite the opposite), but
all it means is they have to invest in what is important - customer service.
It doesn't even take that much money or staff cuts or anything - just a
change in attitude and teamwork. You don't have to lose your personality to
become good at what you do and be recognized for it. It's about a change of
culture.


A