Re: Connex timetable

["Paul Nicholson" <pn1@rocketmail.com>]

I asked for timetables at Spencer Street suburban booking office on two
occasions (Saturday night and Sunday morning) and both times had them thrown
at me in the best New York style.
This sort of customer service is not going to encourage new people to use
our suburban train service.
I belive my example demonstrates an urgent need for Connex to improve the
customer focus of its employees, especially those on duty at Spencer Street
suburban booking office last Saturday evening and on Sunday  morning.
Paul Nicholson

"Ben" <smithb@alphalink.com.au> wrote in message
3a1c0729@news.alphalink.com.au">news:3a1c0729@news.alphalink.com.au...
>
> "Ben" <smithb@alphalink.com.au> wrote in message
> 3a1bf934@news.alphalink.com.au">news:3a1bf934@news.alphalink.com.au...
> > Today I went to the ticket window at Melbourne Central to get a
> Hurstbridge
> > timetable book and the guy told me that they had all been recalled
because
> > they were wrong.
>
> I've seen "Connex Sucks" thread now. Didnt get that far the first time.
> >
> > Personally I dont like the new timetable on the Hurstbridge line.  There
> is
> > a 16 minute break between trains to the city at Greensborough from 8:01
to
> > 8:17.
> >
> > On Monday I just missed the 8:04 am from Watsonia as I had to wait in a
> que
> > at the 018 TVM due to the fact that Watsonia seems to be unmanned since
> the
> > new timetable started. Most people who buy tickets with notes preffer to
> use
> > a real person, as the machines are sensetive to creases and dog ears. I
> was
> > a tad pissed off, I must say.
> >
> > There used to be a train at 8:01, 8:09 and 8:19. This time spent waiting
> > seems unnecessary at 8 in the morning as most people at that time would
be
> > aiming to get to work just before 9 am. This just stuffs it right up.
> >
> > Ben Smith
> >
> >
>
>