Re: Great Service City Rail

[Glenn J-B <grjb@ihug.com.au>]

David Johnson wrote:

> Keith wrote:
>
> > You morons at City Rail
>
> Thankyou so much. You wonder why staff find it difficult to be pleasant to
> passengers when they receive this tirade all the time.  The front line staff,
> the ones who you like to call morons, are trying their damnedest to give you a
> good service, but are let down by people who they have never met.  All they get
> for their efforts is abuse such as this.

You mean that CityRail provide a service in the first place?

Whilst it is not the stations staff's fault that trains are
cancelled/delayed/transposed etc etc, CityRail as a company should take a more
responsible line. It is no wonder that the everyday passenger perceives the "front
line staff" as moronic. Afterall they are the firing line as they are the first
thing the passenger sees.

I agree with Keith. I have been travelling around the CityRail system for the last
week just watching the slowly unfolding mess while they are running an Olympic Park
service. I have seen many trains cancelled, or run non-stop between stations just
so the damn things can get back on time. One classic example of incompetence was
the all stations East Hills train running so late that the Macarhur express was at
the next signal when the East Hills train left Sydenham! Stupidity at its best.

For people who actually have to pay a fare to use these services they expect just
that.... a service. A Richmond line passenger at the best of times will have to
wait 30 minutes for their next service should it be cancelled or missed through
transposition. And all the time CityRail will stand behind its new company motto
"CityRail regets the delays and any inconvience caused" That regret doesnt give you
back your 30 minutes or take back the inconvenience they have caused.

Glenn