Re: Response from Albert at the Railfan Shop

[James Brook <ajmbrook@ozemail.com.au>]

Chris Brownbill wrote:

> This is from Albert - the REAL Albert Isaacs this time!
>
> What better way is there of responding to criticism of The Railfan Shop than
> inviting you to come into the shop and see for yourself what the service is
> REALLY like?

I've already been in there and I don't like Albert shouting at me from the other
side of the room. I don't mind if he waves or quietly says hello to me but shouting
it from the other side of the room is extremely annoying. Especially when he repeats
it until you shout back at him. The service is also rather poor and the product
range isn't anywhere near as big as it used to be.

> To encourage everyone into the shop, I will be offering a 10% discount off all
> items except those already on special - all you need to do is mention aus.rail
> and you're entitled to this discount.

I can already get this discount as an ARE member. I would guess that many people on
aus.rail are also members so they can also get the discount. So this isn't much of
an offer if you are an ARE member.

> For obvious reasons, don't mention
> aus.rail until after you've seen what our service is really like and you're
> ready to pay.  The offer will apply until 10th December 1999 - this is ideal
> timing to give you the opportunity of buying Christmas presents at a docount -
> presents for yourself and presents for other railfans.
>
> This 10% discount applies to established clients as well as to new friends.

I used to be a regular client of the railfan shop until Albert became the manager.
While I don't agree with posting messages like the one that started this thread,
Albert's customer service really isn't the best. If his customer service was any
good, nobody would have posted something like that. You don't see people writing
similar things about the other shop owners/managers in Victoria. He should go into
some of the other hobby shops and see how they treat their customers.


--
- James Brook -

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