Re: WCR June Newsletter now available

["BJ" <macgunzal@REMOVEbigpond.com>]

David Langley wrote in message <375A2E44.6719B521@ancc.com.au>...
>
>I am pleased to see that WCR refers to its major revenue source as
>passengers and not customers. The people who travel are just that -
>passengers.
>
>My dictionary refers to passengers as - people who travel in a vehicle,
>TRAIN, aircraft or ship. Customers are people who buy goods or services
from
>a SHOP.
>
>Thus I am pleased to see that WCR uses the correct term. Pity some other
>railway administrations couldn't get it right also.
>
>David Langley.


But they might be correct - for some fandangled reason now, railways and the
like seem to offer a "product" which is what I always called a service!!! I
think some people have been watching too many yankee marketing videos....