Re: MELB: Ticket Inspectors

[Michael Kurkowski <mk@netstra.com.au>]

The voices in my head told me something that Andrew B said, therefore i
quote: 

>
>My faith in privitisation is rapidly going down the crapper.
>

I don't think it's the privatisation that is doing that. It is more a
poor attitude carried by a lot of the customer service staff. Every
industry has it, and as will happen with everyone, someone is probably
having a bad day. 

Having spoken to an ex-ticket inspector, he told me he enjoyed the power
trip he got from having a badge and being able to do anything. The power
trip does wear off, but as with anyone with that type of authority, the
temptation is there to use your power as an outlet of frustration, or
anger or annoyance (see, disgruntled postman). 

Sometimes there are just bastards who do not wish to use discretion and
just act because they can. 

If you got his identification, write a letter to his manager specifying
every detail and something may actually happen. In cases like this, i
tend to find nasty (but fully legal) threats work very well, for example,
in this case you may wish to mention consumer affairs programs (e.g. A
Current Affair or similar). It is certainly known to work well in the ISP
industry when you are getting no-where, to threaten with the TIO and
normally you will be fixed up straight away 

Organisations such as the above can help in the way that, if it is a
current affairs program, they will further drop their reputation, or if
it is the TIO in regards to an ISP complaint, the ISP will be charged a
$90 consultation if the basis of the complaint is true. 

Just some thoughts...

Regards
Michael