Re: Wonderful, Customer-Responsive GSR

[markbau1@aol.com (MarkBau1)]

CH wrote:

<<<<<Something which some of you seem to have overlooked is that PROFIT comes
from PASSENGERS.  No passengers = no profit, so it's in the best
interests of any private operator to make the service attractive to
passengers.  Making the service attractive includes improving customer
service. >>>>>>

Yes, if you have to survive by satisfying customers the customers must be
numero uno. But to my knowledge, there has never been a passenger carrying
railway in Australia (tourist RR's excepted) that has ever had to do this as
they were/are subsidised in which case the people paying the subsidy become
numero uno.

Mark.