Re: Wonderful, Customer-Responsive GSR

[Craig Haber <albatross@harnessnet.com.au>]

G'day,
MarkBau1 wrote:
> scorpion wrote:
> <<<This is the birth of private railways in Australia.  CLEARLY Profit
> driven and not service driven. Public Transport must remain Public not
> Private.S>>>>>>
> 
> Of course the old VR, NSWGR et al were masters of customer service wern't they?
> NOT!

Something which some of you seem to have overlooked is that PROFIT comes
from PASSENGERS.  No passengers = no profit, so it's in the best
interests of any private operator to make the service attractive to
passengers.  Making the service attractive includes improving customer
service.  

No I haven't travelled on a GSR service, but I'd say give them some time
to find their feet - miracles don't happen overnight!

Cheers,
Craig.
-- 
Craig Haber
albatross@harnessnet.com.au
Manufacturing Systems Engineer (almost) 
Web Page Designer, Harness Racing, Railways, and Essendon Football Club
fanatic
http://www.harnessnet.com.au/