Re: Wonderful, Customer-Responsive GSR

[scorpion <"Scorpion"@SE.Net.com.au>]

David Proctor wrote:

> I emailled GSR in early December, at the email address given on their
> webpage. The thrust of my email was that I had booked a sleeping berth
> from
> Adelaide to Melbourne inAugust 1997, to travel in February 1998. At
> the
> time I booked, a club car was available on the train, although at the
> time
> I emailed, it had been removed (and subsequently reinstated). My
> question
> was: as the service which was now being provided was substantially
> different to the one I had purchased, was I entitled to a
> cancellation-fee
> free refund. I also asked them if they had considered the implications
>
> under the Trade Practices Act.
>
> Now, one month later, I have still not had a reply. I included my
> address
> and telephone number, as well as my email address (goes without
> saying!)
>
> My point is this:
>
> 1. Does GSR have anybody there reading the email, and if not, why do
> they
> bother putting the address on their webpage?
>
> 2. If they do have someone reading the email, they are obviously the
> dynamic, customer focussed body they claim to be, as they cant even be
>
> bothered replying to me.
>
> What is happening to our rail services?
>
> --
> Regards
>
> David Proctor
> daproc@bigfoot.com

This is the birth of private railways in Australia.  CLEARLY Profit
driven and not service driven. Public Transport must remain Public not
Private.S