Re: Connex train splitting

[Railvic <railvic@iprimus.com.au>]

Dave Proctor wrote:
> 
> "Railvic" <railvic@iprimus.com.au> wrote in message
> 3ACC268C.2BE37E26@iprimus.com.au">news:3ACC268C.2BE37E26@iprimus.com.au...
> > Don't forget we have some customers who ignore announcements, but very
> > quick to complaint when thing don't go their way!!  When dividing
> > suburban trains, it is a good idea to detrain customers, so there is no
> > confusion as to which set goes which way.  Otherwise we may have
> > customers sitting in the set that goes to Lilydale when they are going
> > to Belgrave or vice versa.
> 
> They will only do it once. The next time they will make sure they are in the
> right set.

"They will only do it once ..."  Dave, I wish I am as optimistic as you,
but from my experience, it does not happen.  When comes to public
transport, it is a totally different ball game.  For example, there are
those who constantly whinge about missing their train because of a long
queue at booking office windows during morning peak.  I have told them
time and time again that why don't they prepurchase ticket for next
trip(s) on their way home?  Also there is a particular customer who
constantly putting $2 coin in the debit card slot - even when there is a
label clearly marked for debit cards only!!  Luckily I am fully prepared
and always fish out his $2 "donation" at first opportunity.

Railvic