Re: Great Service City Rail

[Greg Rudd <grudd@mail.usyd.edu.au>]

Jacqui Maynard wrote:

> what can we say......only 2 words......Government Company!!!
>
> Luke
>

The Richmond line is maintained by a private company called the Rail
Infrastructure Alliance.

Remember Stations are now the responsibility of the operating company (City
Rail) Track maintenance is the responsibility of the rail access company (RAC)
who then out sources this work to many infrastructure maintenance companies.


Why should senior mangement care about customers.  They are busy plotting supply
and demand curves, and doing balance sheets so they can prove that they have
reduced costs to the shareholders.

>
> Paul Jones <jonesclan@free.net.au> wrote in message
> news:sOeO4.3301$PL4.112918@ozemail.com.au...
> > There is alway's signal faliture at Clarendon. usually Lightening or
> > something, so they say. I'm glad i live at riverstone!!!!
> >
> >
> > -----
> > Paul Jones
> >
> > Keith wrote in message <3908347d@pink.one.net.au>...
> > >Good one City Rail, you have managed to stuff up 5:47pm to Richmond 2
> days
> > >running.  Both services were late leaving Town Hall and...
> > >
> > >On Wednesday the service was changed to an all stations to Blacktown
> > >somewhere between Central and Strathfield. Pity the passengers were not
> > >told. Whatever happened to the Richmond service is anyone's guess, even
> the
> > >station staff were clueless on this one.
> > >
> > >Tonight, Thursday, the service (I use the term service loosely) was
> > >terminated at Mulgrave due to a "signal failure" at Clarendon.  After
> > >waiting a while with no announcements, buses arrived to take us the rest
> of
> > >the way. Once again City Rail staff were left clueless except for
> > >instructions to terminate the service at Mulgrave and await further
> > >instructions.
> > >
> > >You morons at City Rail seem to think that you can treat your customers
> > like
> > >mindless idiots and keep us paying passengers in the dark and when it
> suits
> > >you, off load us at any station of your choosing, change the service
> > >destinations and expect us to accept it as part of the service.
> > >
> > >Even companies such as Telstra are now committed to giving "service
> > >guarantees" where we, the customer, gets a refund for poor service.  The
> > >best City Rail can do is "...apologise for any inconvenience caused"
> When
> > >will you learn that a coat of paint and few extra lights is not improving
> > >the service.
> > >
> > >How about giving the Richmond line passengers a fair go  for once!
> > >
> > >
> >
> >