Re: Drivers and guards to be sacked.

[David Johnson <trainman@ozemail.com.au>]

David Bradshaw wrote:

> OK everyone, here is a hypothetical situation for you.
>
> You are the operator of a business. This business is essentially
> engaged in servicing the general public (as opposed to a business-to-
> business model).
>
> You have an employee, lets call him Fred, whose role involves a
> considerable technical component, which is required to ensure the
> smooth operation of the business and, in turn, the smooth, safe and
> effective delivery of the service to the customer. However, Fred's role
> also involves a high degree of interaction with the public, and is
> highly visible to the public - he is part of the business's public face.
>
> Whilst he has been performing his technical skills well, his poor
> appearance has been negatively impacting on the appearance of the
> business, and contributing to a poor public perception of the business.
>
> Unfortunately, Fred's appearance has been below par. Company policy
> requires the wearing of a uniform, and this uniform includes a tie.
> Fred has not been wearing his tie, as required by company policy, and
> also has been wearing his shirt untucked with the top few buttons
> undone.
>
> Fred has already been counselled regarding this on multiple occasions.
> He still refused to wear his uniform as required. Therefore Fred was
> given a formal warning. However, Fred continues to flout the reasonable
> instructions of you, his employer.
>
> What is his employer to do? Fred has not heeded multiple warnings
> regarding his conduct, and ignores the instructions of you the employer.

If I was an employer, I would not require anyone in my business to wear a tie.
In Fred's case, I would try to find out why he doesn't want to wear his uniform
as required, and take his feelings into consideration.  Perhaps he is allergic
to the material.

--
David Johnson
trainman@ozemail.com.au
http://www.ozemail.com.au/~trainman/
------------------------------------
These comments are made in a private
capacity and do not represent the
official view of State Rail.
C.O.W.S. Page 11.