Re: [Melb] "Track Record" (fines/bonus for operators)

["James C." <james_ccj@my-deja.com>]

> I can't understand this.  Hillside has the same or lower percentage
of punctuals
> on most periods, and a higher percentage of cancellations in all
periods than
> VLine pass, yet gets all the bonuses.
Passenger satisfaction, staff friendlyness, comfort, passenger
information also have to take into account, puntuation and cancellation
is only part of the game.



--
Cheers

James


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