Re: Telephone bookings

[pcc@ocean.com.au (Brown Family)]

On Wed, 29 Dec 1999 09:37:35 +1100, "Exnarc" <gwrly@netspace.net.au>
wrote:

>My old gripe "SERCO". (Supposably short for "SERVICE COMPANY"
>
>I rang GSR the other day to book a trip for my son on the Ghan from
>Melbourne.
>
>Like every business these days I was put on hold to wait for an operator to
>take my booking.
>
>I waited and waited and waited and waited.
>
>Finally after 12 minutes of repeated messages of how good the refurbished
>Overland was and how much they appreciated my custom, I finally got onto a
>very polite lady who took my booking, she was excellent, however the wait
>was not.
>
>If SERCO are going to make a go of GSR why don't they provide more people to
>take bookings? I know that its the holiday season and bookings are heavy,
>but I think most people would hang up before they got an answer if they had
>to wait over 10 minutes for service. We railfans are more tolerant I guess?
>
>Has anyone had simular experiences with V/Line or Country Link, or the
>airlines, where they have had to wait over 10 minutes?
>
>I'm curious if this is just GSR or are the others as bad?
>
>Bob.
>
>
I''ll bet you rang sometime in the last week or so?

My wife waited a half-hour to talk to Fly-Buys before she was cut-off,
last Tuesday.

Bad time of the year.

Les Brown

"Some fella says that 50% of people in this world have below average intelligence"
"Nah, that's not right, most of the people I know are pretty smart" 
"I think you just proved his point"