Re: Hillside Trains: The first 48 hours

["The Kinnears" <ellen316@primus.com.au>]

i also noted at my local station (ginifer) there are signs promoting the
royal melbourne show. a pice of paper was stuck on the sign saying "take a
train" these have sprung up in the past 24 hours
Jennifer Richmond <richmond@melbpc.org.au> wrote in message
37CB2C55.F517DDA1@melbpc.org.au">news:37CB2C55.F517DDA1@melbpc.org.au...
> G'day!
> MTE have been in control of Hillside trains for over 48 hours now. They
> have redone every roster for customer services roles (CSEs and Station
> Staff) an I think that they have done a very good job. On my line
> (Epping), a lot of unnecessary management was cut out (some SMs, the
> Administrative assistant and the Stations Manager). These SMs were not
> fired, but given a position as Station Officer, meaning that they are
> paid less, for doing less but still keep the same hours of work, serving
> the customer, instead of doing administrative work.
>
> The Reason for axing the SM jobs was that there were simply too many.
> Having 2 SMs on duty at Reservoir at once was ridiculous! If the new
> company finds that the workload on one SM is too much, they can just
> re-promote one of the former SMs, who are now an SO.
>
> I think that the move too less management and more ground staff in
> fantastic and that it will cut down on red tape and improve customer
> service.
>
> As predicted by some posters to this NG, Hell has not boiled over,
> trains are running more on time (some even had to stop for several
> minutes "waiting time" at my station yesterday!), there were no more
> cancellations/delays than normal and things generally ran smoothly.
>
> I think that we are entering an exciting time in Melbourne's public
> transport development and that we will start to see an increase in
> passengers and services. These new companies not only have a
> responsibility to run transport services as the government did, it's
> their business!
>
> Spoken and authorised by Sam Eades on behalf of himself, Melbourne.
>