Re: Countrylink food and service

[Greg Rudd <grudd@mail.usyd.edu.au>]

Michael wrote:

> David Bromage <dbromage@fang.omni.com.au> wrote in article
> <3AA44F5B.D2FC9B35@fang.omni.com.au>:
>
> >For those who regularly complain about Countrylink food and service
> >(myself included), here's the latest in service from Brits at Midland
> >Main Line. MML has recognised that if they can't compete on journey time
> >(the line is limited to 110mph), they have to compete on service.
>
> <snip>
>
> Things must be really bad here if the Poms are doing better than us!
>

One way food and service on Countrylink services can be improved is to ensure
that the senior management including the transport minister, to eat the food
and use the service.  I am sure if the senior management are forced to eat
the food and use the service that there will be quick action taken to solve
this problems.

But some how, I think that the "aggressive, customer focused" management team
at Countrylink won't do this as they probably fly most places.


-greg