Re: gaurds suck? drivers suck? nope...its Cityrail station staff that do!

[Marvin The Martian <"choochoo"@spin.net.au (nospam)>]

There are plenty of lazy station staff around, the attitude comes from lazy
management down to lazy station masters and then down to lazy staff.

Santosh Bhat wrote:

> <begin gripe>
>
> Ok from a passenger or customer point of view, I think its the Cityrail
> station staff that are giving the railways a bad reputation.
>
> Drivers I don't have to deal with, I'm sure they're professional enough
> to do their job properly.
> Gaurds, ok now they are annoying with their statement of the obvious
> that the doors are closing, but generally people are becoming stupider
> and someone needs to remind them about common sense, yet I'm sure they
> do their jobs as they are supposed to.
>
> But, as for station staff! They don't know their trains, they don't know
> their stations, they don't know how much to even charge! I was attending
> the cricket final at the SCG - a simple request to the staff at my local
> station "Is there a combined ticket to the SCG?" reply: "where's that?".
> Do they go out of their way to hire and then train complete idiots?
>
> Another recent experience highlights the uselessness of station staff.
> Three staff members sitting by the ticket gates, directing passengers to
> use the open wide gate rather than bother to push their electronic
> tickets in. Why bother buying a ticket at all when they actually WANT
> you to not show a ticket?
>
> And seeing as its the railway staff that customers or passengers usually
> have to deal with, its a shame that such incompetency is allowed to
> exist. I find that when Cityrail station staff go on strike, that the
> service seems to improve! anyone else notice this?
>
> </end grip>
>
> Cheers
> Santosh