RE: [melb] yearly met cards

[Vaughan Williams <ender2000@MailAndNews.com>]

>1.  Customers asking for change for phone, etc. without even saying
>"please" or "thank you" afterwards.  Some of them even throw the coin
>through the window opening.

Diddums

>2.  Customers complained of long queue during morning peak and no
>automatic PA for a departing train when she is 8th or 9th person in the
>queue.  Even if the PA is made, she would not have got her tickets in
>time to catch that train.  What does the PA got to do with long queue?

All trains should be clearly announced.
Queues should be shorter - people have voted with their feet that they don't 
like pre-purchasing.

>3.  Customer screamed at a station staff, because the ** bus driver **
>sold her a 2-hour ticket instead of a daily one.
>4.  Customer complained of bus running late and missed the train
>connection.  Will be better directed to the bus company concerned.  Do
>we complaint about bank services to telephone company?  I think not!

While I don't condone screaming at anyone, it is/should be all one system. 
All 
staff should be able to field complaints/enquiries about all parts of the 
system.

>5.  Staff have to put up with druggies and other "low-lifes" that hang
>around stations or travelling up and down the line all day long.

So do something about them, and start treating the majority of passengers as 
valued customers instead of potential criminals.

Vaughan Williams
Secretary
Public Transport Users Association
247 Flinders Lane
Melbourne 3000
http://www.ptua.org.au