Re: Great Service City Rail

[paulrw@xa2.com.au (paul)]

If this has happened (altered stopping without you reciving a slip)
obviously there has been a failure somewhere along the line.

The nature of the industry is that changes like this are made at the
last minute. But really if a station gets told of your stops they
should also get told whether you need to be slipped.

>From my experience this sort of thing only happens occasionally, not
frequently.

paul x is the spam filter

On Fri, 28 Apr 2000 17:43:22 +1000, "Jane Campbell"
<janecampbell@optusnet.com.au> wrote:

>Did you realise that this newsgroup isn't Cityrail?  You aren't addressing
>the problem by complaining here because generally, we agree and understand.
>I object to being called a moron because quite simply I am not.
>Imagine this if you will:  I bring a train from Hornsby via the Shore to the
>city and think that I am working it to Richmond.  The reason I am late is
>because passengers have stopped me to ask me questions and to force the
>doors for their friends and workmates all the way down the shore.  I have
>lost time that I am unable to make up because passengers keep delaying me.
>I get to Wynyard and an announcement is made that I am now stopping as a
>"slow" service and will be terminating at Blacktown.  I inform them that the
>announcement is wrong and make several announcements on the train for
>passengers to ignore the station announcement.  Station staff look at me and
>tell me that the box told them that I'd been changed.  Increasingly I'm
>getting frustrated because I haven't been given any advice in writing of my
>new stopping pattern and terminating location and I'm getting later and
>later as people ignore my announcement and queue at my doorway to ask me
>questions which I have just publicly answered.  I have now lost 4 minutes at
>Wynyard and then the whole thing happens again at Town Hall.  I can only
>inform the public of any changes after I have been transposed in writing.  I
>am now running at least 8 minutes late because of a combination of
>passengers and lack of information from the signaller and station staff.  I
>get to Central and am transposed but am running so late now that wherever I
>go and no matter how hard I try I will still get abused, spat on, kicked and
>personally abused because my train is late.  When I make an announcement to
>say that I apologise for the delay...I make it because I mean it.  I don't
>want to be stuck going nowhere for any longer than I have to either.  I was
>supposed to have my crib at Richmond and will now have to go to Blacktown
>and back to Central before I get a break which makes it just over six hours
>into my shift before I get a break.  Do you hear me yell and scream at
>passengers because I'm hungry?  No you don't.  You know why?  Because I'm
>the moron.
>Please realise that we can only give you as much information as we have been
>given.  If the signaller tells the station staff what is happening and they
>assume we've been told then we already have a communication breakdown don't
>we?  I sit inside a tin box for hours on end and I have no means of
>communication with the signaller except via the driver and that is dependent
>on the whether the train radio is working at that particular location.  I
>can't answer questions that I don't know that answer to except by telling
>you that I don't know and I am actually sorry that I don't know.  As soon as
>I have any information, of course, my passengers will be the first to know
>it.  Does that make me a moron.  Or more importantly does that give anybody
>the right to call me a moron?  I don't think it does.
>
>Jane
>
>These comments are made in a private capacity and do not represent the views
>of Cityrail.
>
>
>
>Keith <K_Walters@email.com> wrote in message
>news:3908347d@pink.one.net.au...
>
>> Good one City Rail, you have managed to stuff up 5:47pm to Richmond 2 days
>> running.  Both services were late leaving Town Hall and...
>>
>> On Wednesday the service was changed to an all stations to Blacktown
>> somewhere between Central and Strathfield. Pity the passengers were not
>> told. Whatever happened to the Richmond service is anyone's guess, even
>the
>> station staff were clueless on this one.
>>
>> Tonight, Thursday, the service (I use the term service loosely) was
>> terminated at Mulgrave due to a "signal failure" at Clarendon.  After
>> waiting a while with no announcements, buses arrived to take us the rest
>of
>> the way. Once again City Rail staff were left clueless except for
>> instructions to terminate the service at Mulgrave and await further
>> instructions.
>>
>> You morons at City Rail seem to think that you can treat your customers
>like
>> mindless idiots and keep us paying passengers in the dark and when it
>suits
>> you, off load us at any station of your choosing, change the service
>> destinations and expect us to accept it as part of the service.
>>
>> Even companies such as Telstra are now committed to giving "service
>> guarantees" where we, the customer, gets a refund for poor service.  The
>> best City Rail can do is "...apologise for any inconvenience caused"  When
>> will you learn that a coat of paint and few extra lights is not improving
>> the service.
>>
>> How about giving the Richmond line passengers a fair go  for once!
>>
>>
>
>