Re: [NSW] An argument to keep station staff....

[Marvin The Martian <choochoo72@spin.net.au>]

As a guard I can tell you your experience is not unusaul. It really pisses me
off, we try and give the passengers right info etc but when the guard says
something that is different to the SPI they get confused.
 I find the places with the laziest staff are Central and St James. As a whole
most Station staff are LAZY. I once saw an SA who is now a duty manager spend an
entire shift on the phone.

Paul McCabe wrote:

> I have to wonder why CityRail employs station staff at St Leonards.......
>
> At least 2 staff members are employed there on a Sunday (one selling
> tickets, one reading the paper both times I used the station!).  All
> barriers are wide open (as they have been since Friday night).  The SPI
> displays on the Up were showing the following train as next to arrive -
> hence every train had a wrong destination and was shown on the SPI as
> leaving several minutes early.  Times like this I wish our info systems were
> automated like Brisbane's and Melbourne's.
>
> This has occurred twice this week in the PM peak with the Emu Plains train
> (express Parramatta, Blacktown, Mt Druitt) being shown as a Penrith train
> with the typical Limited Stops pattern.  Too bad if you were after
> Strathfield or Granville!
>
> Had the station staff member lifted his head for a few minutes on either
> occasion I noted him, he could have perhaps checked a handful of tickets
> (giving him the benefit of the doubt that the barriers may have been broken
> for 2 days), and checked to see that the SPI PC beside him was out of synch.
> I just hope he was reading about fare evasion in his newspaper, and how
> everyone once again loathes CityRail!
>
> Paul.