Re: Trip to Melbourne

David Proctor (daproc@bigfoot.com)
11 Feb 1998 08:30:24 GMT

Eddie Oliver <Eddie.Oliver@efs.mq.edu.au> wrote in article
<211152531$Eddie.Oliver@efs.mq.edu.au>...
> >
> >Yes, they are in their rights to fine you $100. It is the passengers
> >responsibility to have the exact fare for the journey. If a machine
> >happens to give change that is an added service beyond requirements.
>
>
> This is the sort of atiitude which should cause instant dismissal of any
> bureaucrat who utters it.
>
> It is saying, in effect, that the passengers are the servants of the
system
> rather than vice-versa.

CityRail have gone so far as to say it on a poster which is displayed at
all railway stations, and is reproduced in the ticketing pasge on their
website - http://www.cityrail.nsw.gov.au - it is truly user-friendly, and
designed to ensure the maximum off-peak usage of the system - NOT!

> If public transport is to be attractive - or even just if it is to
provide the
> most elementary of service levels - it has to take account of what
> people DO in the real world, not what some petty-minded legalistic
> bureaucrat sitting in an isolated office thinks they SHOULD do.

-- 
Regards


David Proctor
daproc@bigfoot.com