They do. Read on. . . . .
>I don't know that they get a great
>deal of feedback from the public
They ignore any feedback they get - they don't really want to run The
Overland, and are looking for any excuse to get rid of it.
> and it seems we have a wide
>cross-section of people in this newsgroup who either have an interest or
>a connection with the railways in some shape or form. How about we start
>a thread discussing our views on the current service and on how it might
>be improved for patrons. Even simple little ideas (achievable rather
>than costing great wads of money) might be of some worth.
Why not get rid of the RBJ buffet car, and replace it with the Club Car -
First and Sleeping Class passengers could use the Club Car facilities, and
Economy passengers could purchase from the Club Car for consumption in their
seats. Staffing levels would be the same.
>
>If we get enough replies perhaps Roderick b Smith (railnews editor)
>might like to do a feature article (I'll volunteer to write it if
>necessary) about the Overland and people's suggestions for improvements.
>Also the replies could be forwarded to GSR management for their benefit.
They will just ignore it.
>Who knows - they may pick up one or two of the ideas?
ROFL
Several months back, I emailled GSR at the address on their website,
enquiring as to the position I found myself in - I had purchased a
(admittedly non-refundable) ticket on a train that was advertised as
providing a Club Car. The Club Car was subsequently permanently removed, and
I was unable to obtain a refund from Countrylink, who had sold me my ticket.
Hence, I was emailling GSR for advice, particularly since they were not
providing the service I had paid for (a sleeper and a Club Car). There was
no reply after two weeks, sop I re-sent it. No reply again. I posted the
information here in aus.rail and I eventually received an email saying "Yes,
we do read our emails, I cannot understand why you did not receive a reply.
You are entitled to a refund - go and tell Countrylink to refund your
ticket."
Countrylink rang Adelaide, and still refused to refund the ticket - the case
is currently with the ACCC.
So, to answer your first query, they do read this newsgroup, but they ignore
any possibility of keeping The Overland running beyond the two years that
they are required to.
Regards
David "The Doctor" Proctor
daproc@spamsux.bigfoot.com
(remove the "spamsux" to reply)