> Hi All,
>
> First time that I have ever posted to this newsgroup. This morning we were
> booked on the 07:10am Dubbo XPT from Sydney Central. They couldn't get it
> going and announced a number of times, "there will be an indefinite delay in
> the train's departure". As we were only going to Wellington for a picnic to
> show some overseas visitors some more of NSW and as we only had a couple of
> hours while the train continued to Dubbo and back we decided at 07:35am to
> ask for a refund and complimentary tickets back to our home station at East
> Hills. We had to fight and demand the tickets back to East Hills as we
> weren't going to be out of pocket for anything. After a lot of heat we
> finally got the City Rail tickets.
>
> We were told, by the Countrylink Reservations Manager at Central that, "this
> is the first time that this sort of delay has ever happened with the Dubbo
> XPT". The train did eventually leave at 07:43am but after we had already
> asked for a refund and asked at 07:35 if there was any update to the
> "indefinite delay". Is this true? Is the Dubbo XPT quite reliable?
The Customer Services section are always finding new ways to keep the general
public "happy" with their made up and well spoken excuses. You should have asked
for evidence of their claim that this was the "First" delay to this train. Also
ask the Bullshitters for their name and the name of their boss so you can
complain about their false claims. They usually change their tune after that.
Bob