> Where are the "customer service" people? Too busy booking people for
>travelling without tickets when ticket machines aren't in operation,
>stations unmanned, nowhere close by to get tickets.....
Ah, but don't forget, it's moving from a system to a service...
Paul
---- Paul Edwards * IT Consultant * email: p.edwards@its.unimelb.edu.au Services Development, ITS * Phone: +61 3 934 44624 The University of Melbourne * Fax: +61 3 9347 4803 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ It may be that your sole purpose in life is simply to serve as a warning to others.