Re: Back to the future with CityRail

["Tezza" <tezza2000@dingoblue.net.au>]

"Garry Hoddinett"

> A lot of words have been written about the merits of CityRail using some of
> the principles establised in it's Olympic Timetable possibly being carried
> over to a new timetable - fewer (but 8 car trains), fewer express services,
> longer dwell times, greater turn around times all with a view for greater
> service reliability.  But reliabilty is only one part are of attracting (and
> keeping) customers satisfied - service frequency and journey time are no
> less important.

But putting bullshit running times in a timetable only makes passengers
angrier.


> There needs to be a balance between these things.  What
> some people seem to forget was that CityRail had a fairly reliable service
> only a few years ago.  On time running was, if I can recall, above 92%.

Still is around there.

> CityRail should be looking at what changed over the last few years that may
> have affected reliability

Bullshit running times. Staff cuts.


> before looking at unappealing options of longer
> journey times and fewer services.  People put up with CityRail's Olympic
> timetables because most understood the enormity of the task they faced.
> People may not be so gracious with Olympic like timetables running all year.
>
>