Re: Telephone bookings

["Thommo" <mjthom@hdc.com.au>]

Exnarc wrote in message <84bdp7$bu6$1@otis.netspace.net.au>...
>My old gripe "SERCO". (Supposably short for "SERVICE COMPANY"
>
>I rang GSR the other day to book a trip for my son on the Ghan from
>Melbourne.
>
>Like every business these days I was put on hold to wait for an operator to
>take my booking.


I had a situation identical to yours when I booked the Overland in
September. While I was waiting waiting waiting me thinks gee this is not
good service I hope they're just having a bad day and there so called
fictitious operators are  hopefully all busy, but between us all, I think
they only have one operator anyway.  I'm disappointed to read they haven't
improved.

Thommo